Contact us

Important Information

Thanks to support from Stoke-on-Trent City Council, our Cooperative Working Welfare Benefits Team, will be taking new referrals from 26th Feb 2018.

Please Contact 01782 638300 for more information.


To contact the DSWM Advice Line Call: 01782 638300 or fill out the contact form below.

All Calls Charged at Local Rate.



Due to an overwhelming demand for our services, we are only able to offer information, advice and support on an appointment only basis.

To avoid disappointment please ensure you have a prearranged appointment, as individuals who drop-in to our offices will not be seen without an appointment.

Your support in this matter is appreciated.

Mandy Rollins

Chief Executive Officer


Advice Line Opening Times

 Monday: 10:00am – 2:30pm

 Tuesday: 10:00am – 2:30pm

 Wednesday: 10:00am -2:30pm

 Thursday: 10:00am – 2:30pm

 Friday – Sunday: CLOSED