About us
Disability Solutions West Midlands
A vibrant, Stoke-on-Trent–based DPULO (Disabled People's User-Led Organisation) charity dedicated to empowering disabled people, individuals with life-affecting health conditions, and the carers and families who support them.
We are proudly user-led — many of our trustees, staff and volunteers have lived experience of disability. This ensures our work is grounded in real understanding, compassion and insight, shaped directly by the people who use our services.
Our purpose is simple but powerful: to support people to live their best possible life with confidence, independence and dignity.
Who we support
We work with people right across the Staffordshire Area, offering tailored, person-centred support to:
Adults, children and young people with disabilities.
Anyone living with a long-term or life-affecting health condition.
Families caring for or living with someone with a disability or long-term health condition and additional needs.
Carers — whether family members, friends or informal support networks — caring for someone with a disability or long-term health need.
We embrace people from all backgrounds and circumstances. Our approach is inclusive, welcoming and built around respect, choice and individuality.
Our vision & aims
We believe every person, regardless of disability or health condition, deserves the opportunity to thrive. Our aims guide everything we do.
Achieve the best quality of life
We help people access the information, services and opportunities they need to feel safe, supported and fulfilled.
Improve confidence, skills & self-advocacy
Whether it's understanding benefits, accessing the community or making informed decisions, we want people to feel in control of their own lives.
Champion inclusion & independence
We work to remove barriers, challenge disadvantage and open doors to opportunities that may otherwise feel out of reach.
Build stronger, more connected communities
By helping people engage in local groups, activities and support networks, we reduce isolation and create a sense of belonging.
What we offer
We deliver a range of services designed with care, knowledge and lived experience — from welfare benefits advice to dedicated support for people affected by cancer or seeking wider community connection.
Macmillan Welfare Benefits Service
Specialist support for people affected by cancer, helping you access the financial assistance you're entitled to — covering diet, childcare, heating, travel and more.
Read more →Support & Advice Line
Friendly, knowledgeable guidance for anyone navigating the welfare benefits system, so you can feel confident and informed about your options.
Read more →Stoke-on-Trent Welfare Benefits Team
Legally trained specialists supporting Stoke-on-Trent residents with disability benefits such as PIP and ESA — including form-filling, Mandatory Reconsiderations, appeals and Tribunal representation.
Read more →DisAbility Connect
A National Lottery Community Fund 3-year project offering social prescribing advice, referral and connection to community support for people with disabilities or long-term health conditions.
Read more →Cancer Connect
Personalised, community-focused support for disabled people affected by cancer — helping you access the right services and reduce barriers throughout your cancer journey.
Read more →The kinds of support we provide
Welfare benefits we help with
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Employment and Support Allowance (ESA)
- Universal Credit
- Attendance Allowance
- Benefit checks
- Form-filling and applications
- Appeals and tribunal representation
Beyond benefits
- Social prescribing and referral to local support and community groups
- General advice and guidance on living with a disability or long-term health condition
- Practical and emotional support throughout your journey
- Signposting to specialist services, including mental health, carers' support and debt advice
Wider support services
At Disability Solutions, we understand that living with a disability can bring a range of challenges that extend beyond health and care needs. Our wider support services are designed to help individuals and families access practical advice, improve wellbeing, and live independently with confidence.
Welfare Benefits Advice
Navigating the benefits system can be complex and overwhelming. Our experienced team can provide guidance and support on a range of welfare benefits, helping you understand your entitlements, access financial support, and maximise your income. We can assist with:
- Disability-related benefits
- Benefit checks and entitlement advice
- Application support
- Understanding changes to benefits
- Signposting to specialist support where required
Social Prescribing
Health and wellbeing are influenced by many aspects of daily life. Through our social prescribing support, we help people connect with local services, activities, and community opportunities that can improve physical, mental, and emotional wellbeing. This may include:
- Community groups and activities
- Wellbeing services
- Peer support networks
- Volunteering opportunities
- Health and lifestyle programmes
Disability Information and Advice
We provide wider disability-focused advice to help individuals overcome obstacles and make informed decisions about their lives. Our team can offer information, guidance, and signposting on a range of disability-related issues. Areas of support may include:
- Independent living
- Access to services
- Education and employment information
- Advocacy and self-advocacy
- Community resources and support networks
Home Energy Advice
Rising energy costs can have a significant impact on disabled people and their households. We provide practical information and support to help people manage energy use, reduce costs, and access available schemes and assistance. Our support can include:
- Energy efficiency advice
- Information on grants and support schemes
- Managing household energy costs
- Advice on keeping homes warm and safe
- Referrals to specialist energy partners
Trusted Organisation Services
As a trusted community organisation, we help individuals access services and support they may otherwise find difficult to engage with. We work collaboratively with local partners to ensure people receive the right support at the right time. Our trusted organisation role includes:
- Supporting referrals and access to services
- Building confidence and trust with professionals
- Helping reduce barriers to support
- Strengthening community connections
A Listening Ear
Sometimes the most important support is having someone who will listen. Our team offers a compassionate, person-centred approach, providing a safe and supportive space where people can talk about the challenges they are facing. We offer:
- Emotional support
- Information and guidance
- Signposting to specialist services
- A non-judgemental and confidential conversation
How we can help: If you would like to find out more about any of these services, please contact our team. We will take the time to understand your situation and help you access the support that best meets your needs.
Together, we are committed to helping people with disabilities live independently, confidently, and with greater choice and control over their lives.