About us
Disability Solutions West Midlands
A vibrant, Stoke-on-Trent–based DPULO (Disabled People's User-Led Organisation) charity dedicated to empowering disabled people, individuals with life-affecting health conditions, and the carers and families who support them.
We are proudly user-led — many of our trustees, staff and volunteers have lived experience of disability. This ensures our work is grounded in real understanding, compassion and insight, shaped directly by the people who use our services.
Our purpose is simple but powerful: to support people to live their best possible life with confidence, independence and dignity.
Who we support
We work with people right across the Staffordshire Area, offering tailored, person-centred support to:
Adults, children and young people with disabilities.
Anyone living with a long-term or life-affecting health condition.
Families caring for or living with someone with a disability or long-term health condition and additional needs.
Carers — whether family members, friends or informal support networks — caring for someone with a disability or long-term health need.
We embrace people from all backgrounds and circumstances. Our approach is inclusive, welcoming and built around respect, choice and individuality.
Our vision & aims
We believe every person, regardless of disability or health condition, deserves the opportunity to thrive. Our aims guide everything we do.
Achieve the best quality of life
We help people access the information, services and opportunities they need to feel safe, supported and fulfilled.
Improve confidence, skills & self-advocacy
Whether it's understanding benefits, accessing the community or making informed decisions, we want people to feel in control of their own lives.
Champion inclusion & independence
We work to remove barriers, challenge disadvantage and open doors to opportunities that may otherwise feel out of reach.
Build stronger, more connected communities
By helping people engage in local groups, activities and support networks, we reduce isolation and create a sense of belonging.
What we offer
We deliver a variety of services designed with care, knowledge and lived experience. Each service centres around practical help, emotional support and accessible guidance.
Welfare Benefits Service
Our specialist advisers support people in accessing the disability-related benefits they're entitled to. We assist with:
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Employment and Support Allowance (ESA)
- Universal Credit
- Attendance Allowance
- Benefit Checks
- Form-filling and applications
- Appeals and tribunal representation
Beyond the health worries, a diagnosis can bring unexpected financial pressures. Costs like special diets, childcare, heating, and travel to hospital appointments can quickly add up, while your income may decrease if you need time off work.
The Disability Solutions Macmillan Welfare Benefits team is here to help, offering clear guidance and support to ensure you receive the financial assistance you’re entitled to.
Support and Advice Line
Our friendly and knowledgeable team is here to guide you through every step. We provide clear, practical, and supportive advice so you can feel confident and informed about your options.
Stoke-on-Trent Welfare Benefits Team
