A Disability Solutions West Midlands service

Welfare Benefits Advice & Support

At Disability Solutions, we understand that navigating the welfare benefits system can feel confusing or overwhelming — especially for people living with disabilities or long-term health conditions. It's common to be unsure what financial support you may be entitled to, and you are not alone.

Our friendly, knowledgeable team is here to guide you step-by-step. We provide clear, practical and supportive advice to help you feel confident and informed about your options.

Call 01782 638300 Refer someone

How we support you

Telephone advice line

Most of our support is offered over the phone, where we can answer your questions and guide you through the benefits process at your own pace.

Office appointments

If you need help completing forms, we can arrange an office appointment and go through the paperwork together, step by step.

Appeals

If you've received a decision about PIP, DLA or ESA that you disagree with, you're not alone — and support is available. Here's what to do next.

Step 1

Mandatory Reconsideration (MR)

Ask the Department for Work and Pensions (DWP) to look at your claim again. You can do this by writing to the address on your decision letter, explaining why you disagree, and including any additional medical information or evidence you have.

Download MR Form
Step 2

Appeal to an independent Tribunal

If you've already completed a Mandatory Reconsideration but still disagree with the outcome, the next stage is to appeal to an independent Tribunal using an SSCS1 form.

Download SSCS1 Form

Support with appeals

Appealing a decision can feel stressful — especially when you're already coping with the challenges of a disability or long-term health condition. Our team is here to support you through every stage. We can help with:

  • Understanding your appeal options
  • Communicating effectively with the Court
  • Preparing a strong written submission after reviewing your evidence and tribunal bundle
  • Providing representation at Tribunal where possible
Please note: before we can agree to represent anyone at Tribunal, we must first review their case. Don't worry — this is standard procedure, and we'll fully explain what we need when you contact us.

Get in touch

01782 638300 This email address is being protected from spambots. You need JavaScript enabled to view it.

If you're a professional wishing to refer a patient or client who would benefit from our support, please complete our referral form.

Disability Solutions West Midlands
North Staffordshire Medical Institute, Hartshill Road, Hartshill,
Stoke-on-Trent, ST4 7NY

Charity No. 1143929  ·  Company No. 7478199

Facebook Twitter / X